At Waterproofcameras.com we will go out of our way to ensure that your shopping experience is enjoyable and satisfying. Our knowledgeable Customer Service staff is just a phone call away to help you select the right product for your needs. If you order an item that does not fully meet your expectations, we will gladly refund or exchange the unused product within 60 days of the purchase date. We believe that good customer service does not end with the purchase, and we will process your exchange or return promptly.

To return your merchandise, please follow these steps:

1. Call our toll-free Customer Service Phone Center at 888-571-4327 (M-F 9:30-4:30 CT) to request a Return Authorization number, which is required for all returns and exchanges. The merchandise you wish to return must be in new, unused condition; in its original packaging; and with all tags attached and accessories included.

2. Include your packing slip or sales receipt with the RA number and a brief note explaining why the purchase didn’t work out for you. (We appreciate any feedback that may help us to better serve our customers.) Also, please indicate whether you would like to receive a refund or exchange the item.

3. If making an exchange, please be specific about the item you wish to order. Also, include your shipping address and telephone number so that we may contact you regarding any price differences between the items.

4. Pack items securely in a shipping box with sufficient cushioning materials to protect delicate products. For your protection, consider using UPS, FedEx or Insured US Parcel Post for shipment. We do not recommend that you send parcels uninsured. We ask that customers cover shipping costs involved in exchanging or returning goods, unless the return is a result of our error.

5. Write your RA number in black marker on the outside of the shipping box.

6. Once your item has been received and checked in, your credit card will be refunded for the cost of the returned product.

Wrap all packages securely and send to:

Waterproofcameras.com
c/o The Argus Company
Attn: Customer Service
10142 S. Bell Ave
Chicago, IL 60643

You will be responsible for all shipping costs involved in exchanging or returning goods unless it is a result of our error.

SeaLife Camera Service and Repair

If you need service, we recommend that you ship the complete camera or flash to SeaLife USA via insured UPS or Federal Express to the following address:

SeaLife Service Center
c/o Pioneer Research
97 Foster Road, Suite 5
Moorestown, NJ 08057

If you are an international Waterproofcameras.com customer, it is important that you send your unit to SeaLife in New Jersey for service. Please do not send it to a SeaLife dealer outside of the United States.

Please include a letter explaining what you feel is not functioning properly. You may also send sample photos that may indicate a problem. Also include a check or money order made payable to "Pioneer Research" in the amount of $10.00 to cover processing your return and return shipment back to you. Include your address on the letter with your daytime phone number (street address - no p.o. boxes please). Please include the return address on the outside of the shipping carton also. SeaLife will ship your repaired SeaLife product back to you via UPS.

Most service can be performed with 48 hours upon receipt of your camera or flash. You will be notified in advance of any repair charges for the service being performed. The SeaLife Service department is open M - F, 8:30 am to 5:00 pm. You may call the Service Center at (856) 866-9191 or email service@sealife-cameras.com